GENERAL TERMS OF USE
on ARTstage
I. SUBJECT
Art. 1. These General Terms of Use govern the relationship between "RA Zenit" OOD, hereinafter referred to as "MERCHANT/UT", the owner and administrator of the present website (web-site) www.artstage.shop ("Web- the page and/or "Site"), on the one hand, and the natural and legal persons, briefly referred to as "USER/S", on the other hand. These General Terms and Conditions are binding on all users of the Site, and users agree, accept and undertake to comply with the General Terms and Conditions of the Merchant.
"RA Zenit" Ltd. is a limited liability company entered in the Commercial Register at the Registration Agency under EIK 175409713, with its registered office and management address in the Republic of Bulgaria, Sofia, 236 Vazkresenie Blvd., bl. 232, entry V., app. 76.
II. PROVIDER DATA
Art. 2. Information according to the Electronic Commerce Act and the Consumer Protection Act:
(1). Name of the Supplier: "RA Zenit" OOD
(2). Headquarters and management address: Republic of Bulgaria, city of Sofia, 236 Vazkresenie Blvd., bl. 232, entry V., app. 76
(3). Address for exercising the activity and address for submitting complaints by users: Republic of Bulgaria, Sofia city, 236 Vazkresenie Blvd., bl. 232, entry V., app. 76
(4). Correspondence details: Republic of Bulgaria, city of Sofia, 236 Vazkresenie Blvd., bl. 232, entry V., app. 76., mobile number +359 887 855 207
(5). Entry in public registers: EIK 175409713
(6). Supervisors:
(7) Commission for the Protection of Personal Data
Address: Sofia, "Prof. Tsvetan Lazarov" #2
phone: 02/940 20 46
fax: 02/940 36 40
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg
(8) Consumer Protection Commission
Address: 1000 Sofia, Slaveykov Sq. No. 4A, floors 3, 4 and 6,
tel.: 02/980 25 24
fax: 02/988 42 18
hotline: 0700 111 22
Website: www.kzp.bg
(9). Registration under the Value Added Tax Act No. BG175409713
III. FEATURES OF THE PLATFORM
Art. 3. ARTstage is an e-commerce platform, available at the Internet address http:// www.artstage.shop, through which Users have the opportunity to conclude contracts for the purchase and sale and delivery of the goods offered by the Supplier on the platform, including the following:
(1). To register and create a profile to view the Provider's electronic store and use the additional services to provide information.
(2). To review the goods, their characteristics, prices and terms of delivery.
(3). To enter into contracts with the Supplier for the purchase and sale and delivery of the goods offered by the ARTstage platform.
(4). To make any payments in connection with the concluded contracts, incl. through electronic means of payment.
(5). To receive information about new goods offered by the Supplier on the ARTstage platform.
(6). To make electronic statements in connection with the conclusion or execution of contracts with the Supplier on the ARTstage platform through the interface of the ARTstage page available on the Internet.
(7). To be notified of the rights arising from the law, primarily through the interface of the ARTstage platform on the Internet.
(8). To exercise their right to opt out, where applicable, under the Consumer Protection Act.
Art. 4. The supplier on the ARTstage platform organizes the delivery of the goods and guarantees the rights of the Users provided for by law, within the framework of good faith, accepted in practice, consumer or commercial law criteria and conditions.
Art. 5. (1) Users conclude a contract for the purchase and sale of the goods with the Supplier on the ARTstage platform, at the address www.artstage.shop. The contract is concluded in Bulgarian and is stored in the database of the Supplier in the platform.
(2) By virtue of the contract concluded with the Users for the purchase and sale of goods, the Supplier in the ARTstage platform undertakes to organize the delivery and transfer of ownership to the User of the goods specified by him through the platform interface. Users have the right to correct errors when entering information no later than sending the statement on concluding the contract to the Provider on the ARTstage platform.
(3) Users shall pay the Supplier of the ARTstage platform remuneration for the delivered goods in accordance with the conditions defined in the ARTstage platform and these general terms and conditions. The remuneration is equal to the price announced on the ARTstage platform. In the event of a technical error in the price, the Supplier immediately informs the User of the correct price of the product and has the right to refuse an order placed due to the incorrect writing of its real price.
(4) To place an order for some of the products on the ARTstage platform, the User must pay an advance deposit in an amount determined by the Supplier. In the event that a product falls within the scope of the previous sentence, the User will be informed of this before placing an order for the product in question, through an information inscription on the product page on the ARTstage platform
Art. 6. (1) The User and the Supplier in the ARTstage platform agree that all statements between them in connection with the conclusion and execution of the sales contract can be made electronically and through electronic statements within the meaning of the Electronic Document Act and the electronic signature and Art. 11 of the Electronic Commerce Act.
(2) It is assumed that the electronic statements made by the Users of the site were made by the persons indicated in the data provided by the User during registration, if the User has entered the corresponding name and password for access.
IV. REGISTRATION TO USE ARTstage
Art. 7. (1) In order to use ARTstage to conclude contracts for the purchase and sale of goods, the User should enter a name and password chosen by him for remote access or authenticate himself through his Facebook or Google account, which is considered, that he has accepted these terms and conditions. Acceptance of these general terms and conditions is also carried out upon finalization of each order by the User.
(2) The name and password for remote access are determined by the User, by performing an online registration on the Provider's website in the ARTstage platform, in accordance with the procedure specified therein. Users have the opportunity to place orders for the delivery of goods and a profile from the social networks Facebook and Google.
(3) By filling in his data in the user basket and pressing the button "Finish the order", the User declares that he is familiar with these general conditions, agrees with their content and undertakes to unconditionally comply with them.
(4) The Supplier confirms the order made by the User by e-mail. An account of the User is created and a contractual relationship arises between him and the Provider.
(5) When registering or placing an order, the User undertakes to provide correct and up-to-date data. The user undertakes to promptly update the data specified in his registration or order in the event of a change.
V. TECHNICAL STEPS FOR CONCLUSION OF A PURCHASE-SALE AGREEMENT
Art. 8. (1) Users primarily use the interface of the Supplier's page on the ARTstage platform to conclude contracts for the purchase and sale of the goods offered by the suppliers on the ARTstage platform.
(2) In cases of ordering goods without registration by the User, the latter accepts these general terms and conditions at the moment of finalizing the order.
Art. 9. Users conclude the contract for the purchase and sale of the goods on the ARTstage platform according to the following procedure:
(1) Login to the system for placing orders on the ARTstage platform.
(2) Selecting one or more of the goods offered by the Supplier on the ARTstage platform and adding them to a list of goods for purchase.
(3) Provision of the necessary data for the identification of the User as a party to the contract.
(4) Provision of data for delivery.
(5) Choice of method and moment of payment of the price.
(6) Order Confirmation;
VI. CONTENTS OF THE AGREEMENT
Art. 10. (1) The Supplier and the Users conclude separate contracts for the purchase and sale of the goods requested by the Users, regardless of the fact that they are selected with one electronic statement and from one list of goods for purchase.
(2) The supplier may organize together and simultaneously the delivery of the goods ordered with the separate sales contracts.
(3) The rights of the users in connection with the delivered goods, which they observe separately for each general supply agreement. The notice of failure in connection with the delivery of the goods does not trigger and has no effect on the relationship of the contracts for the purchase-supply of the goods. In the case that the user has the right of a consumer according to the Law on the protection of consumers, the right of refusal from the contract for general supply The ban on the specified item does not affect the contract for the wholesale supply of the items delivered to the consumer. Users benefit from a legal guarantee of compliance of the goods with the sales contract.
(4) In the case of delivery of goods that are delivered as a promotional item together with other goods in a set, the rules for delivery and return of the relevant set, as announced in the product profile in the electronic store, shall apply with priority.
Art. 11. When exercising the rights under the sales contract, the User is obliged to specify precisely and unequivocally the contract and the goods in respect of which he exercises the rights.
Art. 12. (1) The user can pay the price for the individual sales contracts at once when placing the order for the goods or upon their delivery.
(2) With regard to goods that are supplied on a promotional basis together with other goods in a set, the price for the set applies only in its entirety and is inseparable for individual goods in the set.
(3) In the event that the Supplier accepts the return of one item from a set under para. 2, The User has the right to be reimbursed an amount for the returned goods from the set, which is proportional to the ratio between the prices of the goods from the set in the Supplier's electronic store when they are not offered in a set with each other.
VII. SPECIFIC CLAUSES APPLICABLE TO PERSONS QUANTIFIED AS A CONSUMER WITHIN THE MEANING OF THE CONSUMER PROTECTION ACT AND THE ACT ON THE PROVISION OF DIGITAL CONTENT AND DIGITAL SERVICES AND ON THE SALE OF GOODS
Art. 13. The rules of this section VII of these general conditions apply only to Users for whom, according to the data specified for the conclusion of the contract of sale or during the registration in ARTstage, it can be concluded that they are users within the meaning of the Law for consumer protection, the Electronic Commerce Act, the Act on the Provision of Digital Content and Digital Services and the Sale of Goods and/or Directive 2011/83/EC of the European Parliament and of the Council of 25 October 2011.
Art. 14. (1) The main characteristics of the goods offered by the Supplier on the ARTstage platform are defined in the profile of each good on the ARTstage platform
(2) The price of the goods including all taxes and fees is determined by the Supplier on the ARTstage platform in the profile of each product on the ARTstage platform
(3) The value of the postal or transport costs, not included in the price of the goods, is determined by the Supplier in the ARTstage platform and is provided as information to the Users when selecting the goods for concluding the sales contract and before finalizing the order.
In case of non-receipt by the User of the sent goods more than once, the Supplier reserves the right to:
-charges transport costs for the User with each subsequent order;
- not to grant the right to refuse purchased goods for a period of more than 14 days;
- not to provide gifts to the User's next orders;
- to refuse the "Price Protection" in case the User invokes it.
(4) The methods of payment, delivery and execution of the contract are defined in the present general conditions and the information provided to the User through the mechanisms in the ARTstage platform
(5) The information provided to the Users under this article is current at the time of its visualization on the ARTstage platform before the conclusion of the purchase and sale contract.
(6) Users agree that all information required by the Consumer Protection Act and the Act on the provision of digital content and digital services and the sale of goods can be provided through the ARTstage platform interface or e-mail.
Art. 15. (1) The user agrees that the suppliers on the ARTstage platform have the right to accept advance payment for the contracts concluded with the user for the purchase and sale of goods and their delivery.
(2) The User chooses independently whether to pay the Supplier in the ARTstage platform the price for delivery of the goods before or at the time of their delivery.
(3) In the event that the value of the User's order is equal to or exceeds BGN 10,000, payment shall be made only by transfer or payment to the Supplier's payment account.
Art. 16. When paying in cash for the ordered goods and services, the User undertakes to deposit the full value of the delivered order to ARTstage or its representative performing the delivery at the time of delivery. In the event that, within one week from the date of delivery, the User partially or completely refuses the purchased goods, ARTstage undertakes to partially or fully refund the deposited amount. In the event that the user does not cancel the purchased goods or services, ARTstage automatically accepts the deposit made as payment for the ordered goods or services. When paying by bank transfer, the User deposits an amount equal to the value of the order placed in the ARTstage bank account and only after the deposit is confirmed are the ordered goods and services delivered.
(1) The right of refusal under para. 1 does not apply in the following cases:
- for the provision of services where the service is provided in full when the contract provides for an obligation for the user to pay and the performance has begun with the express prior consent and confirmation of the user that he knows that he will lose his right of withdrawal after the contract is performed entirely by the merchant;
- for the delivery of goods or services, the price of which depends on the fluctuations of the financial market, which cannot be controlled by the merchant and which may occur during the period for exercising the right of refusal;
- for the delivery of goods made to the order of the user or according to his individual requirements;
- for the delivery of sealed goods that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection (such as headphones, clothes, underwear, swimwear, socks, baby products, epilators , razors, toothbrushes, hairbrushes, etc.);
- for the delivery of goods which, after being delivered and due to their nature, have been mixed with other goods from which they cannot be separated; .
(2) When the User has exercised his right to withdraw from the contract at a distance or from the contract off-premises, the Supplier shall refund all sums received from the user without undue delay and no later than 14 days from the date on which was notified of the consumer's decision to withdraw from the contract and in the event that he has already received back the goods subject to the contract. The supplier refunds the amounts received by bank transfer, unless the consumer has expressed his express consent to use another means of payment, and this sentence applies in the event that the right of withdrawal is exercised within 14 days of receipt of the goods and the goods is sent back to the Supplier within this 14-day period. In the event that the right of withdrawal is exercised after the 14th day of receipt of the goods and/or the goods are sent back to the Supplier after the 14th day of receipt by the User, until the 30th day of receipt, the goods paid for amounts are refunded only in the form of a credit in the User's personal profile on the Provider's website or by issuing a voucher in the User's name. In the event that the user wishes to have the sums of the cancellation of the Contract exercised within 14 days of receipt of the goods reimbursed by postal order/money transfer, the service fee charged by the respective courier/postal operator is at the expense of user and is determined by the courier/postal operator. The provider cannot influence this fee, does not determine it and does not benefit from it in any way.
In the event that the goods, for which the consumer has canceled the concluded contract within 14 days of receiving the goods, was paid for by card, the refund of the amount paid is made only to the same card with which it was paid.
(2) When exercising the right of refusal, the costs of returning the delivered goods shall be borne by the consumer on the basis of Art. 55, para. 2 of the PPE. The Supplier has no obligation to reimburse the additional costs for the initial delivery of the goods when the user has expressly chosen a method of delivery of the goods other than the free standard delivery offered by the Supplier.
(3) The User undertakes to store the goods received from the Supplier in the platform and to ensure the preservation of their quality and safety during the period under para. 1.
(4) The User may exercise his right to withdraw from the contract with the Provider at the indicated email for processed connection, office@artstage.shop. The goods should be sent without cash on delivery, to the address of the Supplier, namely the city of Sofia, g.k. Lozenets, Slavishte St. 4, 1421 Sofia. Goods sent by cash on delivery will not be accepted by the Supplier.
(5) Where the supplier on the ARTstage platform has not offered to collect the goods himself, he may withhold payment of the sums to the user until he receives the goods or until the user provides proof that he has sent the goods back, depending on which of the two happened earlier.
(6) In case of delivery of goods that are delivered together with other goods in a set (so-called bundle goods), when exercising the User's right of refusal under this article and the requirements of the Consumer Protection Act, the User should return the entire set as received and in commercial form. In the event that some of the goods that are part of the bundle product are not subject to return according to the regulations, the User agrees that the entire bundle product is not subject to return.
(7) Regardless of the above hypotheses, the User undertakes to return the goods in commercial form. Commercial type means a type that allows the subsequent sale of the goods as new. The unpacking of the goods should not have led to an obvious violation of the commercial appearance of the goods. In the case of a damaged commercial appearance of the goods, the Supplier has the right at its discretion to refuse to accept a withdrawal from the contract or to charge the User the costs of restoring the goods in a commercial appearance. According to Art. 55, para. 4 of the PPE, the User is responsible for the reduced value of the goods caused by testing them other than what is necessary to establish their nature, characteristics and good functioning.
(8) In case of exercise of the right of refusal under this article, it is considered that the User has also exercised the right of refusal in relation to the bonus content belonging to the goods.
(9) The right of refusal also applies to books, only in the event that the book has no signs of use and is in a preserved commercial form, and if the book was wrapped in foil - the packaging has not been opened. The performance of the contract for a purchased book begins from the moment of printing, in which case the user loses the right of withdrawal and the user expressly agrees to this.
(10) When returning the product, the User undertakes to return it together with the complete set received, as well as all accompanying documents - receipt, invoice, receipt-handover report, warranty card (if such have been issued).
(11) When returning the goods, the User undertakes to return all the gifts he received together with the ordered goods, in case they were sent by the Supplier.
(12) In the case of a purchase made by a legal entity, the provisions of the Law on Obligations and Contracts, which derogate from these General Terms and Conditions, shall apply.
VIII. PERFORMANCE OF AGREEMENT
Art. 17. (1) The term of delivery of the goods is determined for each good separately when concluding the contract with the user through the Supplier's website on the ARTstage platform. For each specific product, the User is notified immediately before finalizing the order on the ARTstage platform approximately how many days it will take to deliver it. The days required for delivery indicated on the ARTstage platform are indicative and the Supplier does not guarantee them, but guarantees that it will do its best to to deliver the goods on the specified days.
(2) In the event that the User and the Supplier in the ARTstage platform have not determined a delivery time, the delivery time of the goods is 30 calendar days, calculated from the date following the sending of the user's order to the Supplier through the Supplier's website in the ARTstage platform.
(3) If the Supplier on the ARTstage platform is unable to fulfill the contract due to the fact that he does not have the ordered goods, he is obliged to notify the user and refund the amounts paid by him. In these cases, the Supplier could not be held responsible to the extent that it notified the User of the depleted quantities.
(4) The Supplier may refuse to process the order when there are reasonable doubts that the order is inauthentic, including that it does not come from the User described in the same or when the product requested with the order is temporarily unavailable due to depletion of quantities or other technical reasons, in which case the Provider notifies the User by email or phone and refunds the amounts paid by him. The supplier can also refuse to process an order when the number or volume of the ordered items exceeds their usual consumption by a customer-consumer within the meaning of the PPE and there is reason to believe that the order is made for the purpose of resale and does not fall within the scope of a consumer purchase. sale.
(5) In case of inaccurate data provided by the User, regarding delivery address and telephone number or absence of the User at the address, as well as in case of impossibility to deliver the goods due to reasons beyond the Supplier's control, the goods are returned and remain in the Supplier's warehouses. In this case, the goods are not kept for the User, unless paid for in advance. In the case of pre-paid goods, the same is kept within a period of 15 days from its return, and after the expiration of this period and if the User does not request it from the Supplier, the Supplier will return the payment received, with the exception of the amount spent on delivery and storage. In case of inaccurate or wrong data provided by the User for the delivery address, in which case the goods are sent to the wrong address, the costs of the courier service for rerouting the shipment are at the expense of the User.
(6) In the event that the goods are not delivered to the User within the specified delivery period, no compensation is due to the User. Reasons that would delay delivery beyond the days indicated on the ARTstage platform are: load and number of orders for the period above average and above usual for the Supplier; fault of the courier company such as untimely organization of the courier, excessive workload of the courier, unforeseeable technical and informational problems with the courier or weather conditions impeding the courier; unforeseeable technical problems in the Provider's systems; faults in the suppliers of the Supplier, from which the latter supplies the product; bad weather conditions etc. Force majeure circumstances that would prevent the normal organizational activity of the Supplier.
(7) In all cases, the Supplier guarantees and undertakes to deliver the goods to the User no more than 15 working days later than the tentatively indicated delivery days on the ARTstage platform
(8) Delivery is made to the User's door only if the total weight of the shipment (with all its components and parts) does not exceed 15 kg. In the event that the total weight of the shipment exceeds 15 kg, the delivery is made to the ground floor of the specified address.(9) In the event that there is no car access to the address indicated for delivery, the delivery is made to the place that the street allows as the final and closest point to the delivery address.
Art. 18. The supplier on the ARTstage platform undertakes to comply with all requirements established in Bulgarian legislation regarding the labeling, advertising and sale of food supplements.
Art. 19. The Supplier informs the User of the transport and courier costs immediately before completing the order, and the cost of delivery may vary according to the product, method and delivery address selected by the User. In case of additional forwarding of an already requested order by the User or in case of a need to visit the requested address again, the User shall pay the price of the delivery in amounts determined according to the tariff of the respective courier. The conditions for free delivery, if any, do not apply in the event that the User requests a visit to an address at a time or range of the day specified by him.
Art. 20. (1) The User must inspect the goods at the time of delivery and handover by the courier and if it does not meet the requirements or has visible breaks and defects, refuse to accept it from the courier and immediately notify the Supplier on the ARTstage platform.
(2) If the User does not refuse the goods from the courier and does not notify the Supplier on the ARTstage platform according to para. 1, the goods are considered to be approved as conforming to the requirements, except for hidden defects.
(3) In the event that, upon delivery of the goods, the User wishes to refuse and not accept them, the costs of transport in both directions are at his expense.
Art. 21. The supplier provides the necessary service for the goods according to the provisions of section XIII. COMPLAINTS.
Art. 22. For the cases not regulated in this section, the commercial sale rules defined in the Commercial Law apply. The Law on Consumer Protection and the Law on the Provision of Digital Content and Digital Services and on the Sale of Goods.
IX. PROTECTION OF PERSONAL DATA
Art. 23. (1) The ARTstage platform provider takes measures to protect the User's personal data in accordance with the Personal Data Protection Act.
(2) For reasons of security of the Users' personal data, the Provider in the ARTstage platform will send the data only to the e-mail address that was specified by the Users at the time of registration.
(3) The provider in the ARTstage platform has the right to store data in the end communication device of the User, unless the latter expressly expresses his disagreement to this.
(4) The User or the User agrees that the Provider of the ARTstage platform has the right to send electronic messages to the User or the User at any time, including a newsletter or offers for the purchase of goods, as long as the User or the User is registered in the electronic store of The provider on the ARTstage platform.
(5) The User or the User agrees that the Provider of the ARTstage platform has the right to collect, store and process data on the User's or User's behavior when using the Provider's electronic store on the ARTstage platform.
(6) At no time does the Supplier retain data on credit and/or debit card(s) used by the User when purchasing goods from the ARTstage platform. The User has the option to save the details of the credit and/or debit card/cards used by him when purchasing goods from the ARTstage platform, as the details of these credit and/or debit card/cards are not kept with the Supplier, but are kept only in the system of the banking institution that issued the process card. When saving a credit and/or debit card/cards, the User should use a 3D code when intending to use the saved card again for the purpose of making a purchase from the ARTstage platform
Art. 24. (1) At any moment, the Supplier in the ARTstage platform has the right to require the User to identify himself and to certify the authenticity of each of the circumstances and personal data announced during registration.
(2) In the event that for some reason the User has forgotten or lost their username and password, the Provider of the ARTstage platform has the right to apply the announced "Procedure for lost or forgotten usernames and passwords".
X. AMENDMENT AND ACCESS TO THE TERMS
Art. 25. (1) These general terms and conditions may be amended by the Provider of the ARTstage platform, with the date of their last revision being recorded in Art. 38 of these General Terms and Conditions.
(2) The provider in the ARTstage platform and the User agree that any addition and amendment to these general terms and conditions will have an effect on the User in one of the following cases:
A) after their publication on the Provider's website on the ARTstage platform and if the User, who has already accepted the previous revision, does not state within 14 days of their publication that he rejects them;
B) with their explicit acceptance by the User through his profile on the Provider's website on the ARTstage platform.
Art. 26. The supplier publishes these general terms and conditions at www.artstage.shop together with all additions and amendments to them.
XI. TERMINATION
Art. 27. These general terms and conditions and the User's contract with the Provider on the ARTstage platform are terminated in the following cases:
• upon termination and declaration of liquidation or declaration of bankruptcy of one of the parties to the contract;
• by mutual agreement of the parties in writing;
• in case of objective inability of one of the parties to the contract to fulfill its obligations;
• when the equipment is seized or sealed by state authorities;
• in case of deletion of the User's registration in the ARTstage platform. In this case, the concluded but unexecuted purchase and sale contracts remain valid and enforceable;
Art. 28. The Provider has the right at its discretion, without giving notice and without paying compensation, to unilaterally terminate the contract, in case it finds that the User is using the ARTstage platform in violation of these general conditions, the legislation of the Republic of Bulgaria, generally accepted moral norms or generally accepted rules and practice in electronic commerce.
XII. RESPONSIBILITY
Art. 29. The User undertakes to indemnify and indemnify the providers on the ARTstage platform and the Provider against legal claims and other claims of third parties (whether justified or not), for all damages and costs (including attorney's fees and court costs ), arising out of or in connection with:
(1) failure to fulfill any of the obligations under this contract,
(2) infringement of copyright, production rights, broadcasting rights or other intellectual or industrial property rights,
(3) illegal transfer to other persons of the rights granted to the User, for the term and under the terms of the contract and
(4) false declaration of the presence or absence of the status of consumer within the meaning of the Consumer Protection Act.
Art. 30. The provider is not responsible in case of force majeure, random events, Internet problems, technical or other objective reasons, including orders of the competent state authorities.
Art. 31. (1) The Provider is not responsible for damages caused by the User to third parties.
(2) The Provider is not responsible for property or non-property damages, expressed in lost benefits or suffered damages, caused to the User in the process of using or not using ARTstage and concluding sales contracts with the Provider.
(3) The provider is not responsible for the time during which the platform was not available due to force majeure.
(4) The provider is not responsible for damages from comments, opinions and publications under the products, news and articles on the ARTstage platform.
Art. 32. (1) The supplier is not responsible in case of overcoming the security measures of the technical equipment and this results in loss of information, dissemination of information, access to information, restriction of access to information and other similar consequences.
(2) The Supplier shall not be liable in the event of the conclusion of a sales contract, provision of access to information, loss or change of data occurring as a result of false identification of a third party posing as the User, if the circumstances can believes that this person is the User.
XIII. COMPLAINTS
Art. 33. (1) The user has the right to make a complaint, and when making such a complaint, the complete set of documents (incl. receipt/invoice, receipt-handover report, etc.), as well as the goods, should be sent to the address in the city of Sofia , g.k. Lozenets, Slavishte St. 4, next to the Complaints Department.
(2) Transport costs when sending a product for warranty service are borne by ARTstage, only on the condition that the product is sent from an office of the courier company Speedy to the address: z.k. Lozenets, Slavishte St. 4, 1421 Sofia
(3) In the event that the product is sent for warranty service to an address other than that specified in Art. 33. (2) and/or is not sent by an office of a Speedy courier company, the transport costs will be borne by the User.
(4) The warranty is valid only for manufacturing defects and non-conformities existing during the delivery of the goods and appearing during normal operation, on the territory of the Republic of Bulgaria. The warranty is void and the customer pays the cost of the repair (service may be refused) in cases of damage caused by:
- Improper use and/or improper storage.
- Violated integrity of warranty stickers.
- The product identification number (IMEI number), serial number or date code, if any, has been removed, erased, damaged or is unreadable in any way.
- Drop, shock, applied pressure, spilled liquids.
- Attempted repair by unauthorized persons or companies.
- Use of chargers, batteries and peripherals other than those included in the kit.
- Malfunctions in the electrical network, incorrect connection to the power supply, extreme environmental conditions or rapid changes in these conditions, natural disasters and other force majeure circumstances.
(5) The supplier is responsible for any lack of conformity of the consumer goods with the sales contract, which exists when the goods are delivered and occurs up to two years after their delivery, according to the provisions of art. 31 of the Act on the provision of digital content and digital services and on the sale of goods. The supplier is liable according to the legal guarantee to persons having the status of user, in the sense of §6, item 6 of the Additional provisions of the Act on the provision of digital content and digital services and on the sale of goods - any natural person who, in connection with contracts for provision of digital content and digital services and contracts for the sale of goods acts outside the scope of his commercial or economic activity, trade or profession or in the sense of §13, paragraph 1, item 1 of the Additional Provisions of the Consumer Protection Act - any natural person who acquires goods or uses services that are not intended for carrying out a commercial or professional activity, and any natural person who, as a party to a contract within the meaning of the Consumer Protection Act, acts outside the scope of his commercial or professional activity activity.
XIV. OTHER TERMS
Art. 34. (1) The User and the Supplier in the ARTstage platform are obliged to protect each other's rights and legal interests, as well as to protect their trade secrets, which became their possession in the process of executing the contract and these general terms and conditions.
(2) The User and the Supplier undertake, during and after the expiration of the contract period, not to make public any written or oral correspondence between them. The publication of correspondence in print and electronic media, Internet forums, private or public websites, etc. can be considered public domain.
Art. 35. In the event of a conflict between these general terms and conditions and provisions in a special contract between the Provider on the ARTstage platform and the User, the clauses of the special contract shall prevail.
Art. 36. The possible invalidity of any of the provisions of these general conditions will not lead to the invalidity of the entire contract.
Art. 37. The laws of the Republic of Bulgaria shall apply to matters not settled in this contract, related to the implementation and interpretation of this contract.
Art. 38. These general terms and conditions enter into force for all Users on 15.06.2024 with the last amendment dated 25.06.2024.
Art. 39. Promo codes for discounts when purchasing products are not valid for goods that are already reduced, have another discount applied to them or have a TOP PRICE sticker, with the exception of promo codes that are explicitly mentioned by the Supplier and are used for additional discount. Discounts and promotions cannot be combined with each other, only the promotion with the greater discount applies.
Art. 40. Promo codes for discounts when purchasing products do not apply to goods that the User wishes to purchase on installment/lease, regardless of whether the relevant goods are already discounted or not.
Art. 41. "RA Zenit" Ltd., as the creator and owner of the site artstage.shop, grants the User the right to load and view all materials that are published on the Site, only for personal use with non-commercial purposes, provided that the User complies and complies with all copyrights and relevant notices. The materials on this Site may not be modified in any way, nor may they be copied, publicly distributed or made available for any public or commercial purpose. The materials on this Site are protected by copyright law and related rights, and any unauthorized use may be a violation of copyright, trademark rights or other laws.
Art. 42. Reservation for participation in an event www.artstage.shop. Purchase of a gift voucher
(1). Reservation for participation in an event through www.artstage.shop requires the provision and input by the User in the order form of data necessary for the Merchant to perform the service.
(2). In order to obtain the right to make a valid Reservation for participation in an event, the User should provide the minimum required data and information. Before confirming your Booking to participate in an event. The User should provide the following data: first and last name or company name, when the User is a legal entity; phone number; e-mail address; invoice details. In the event that the User wishes to voluntarily provide other data in view of the existence of other specific conditions or circumstances for the performance of the service, the User indicates this data in the "Additional information" field as a note to the order.
(3). By making a reservation for participation in an event, the User confirms that he agrees and accepts these General Terms and Conditions and that he is familiar with the Personal Data Protection Policy. After expressing agreement with these General Terms and Conditions and their acceptance, it is considered that the User is bound by the clauses of these General Terms and Conditions and undertakes to comply with them, as well as that he is familiar with the Personal Data Protection Policy.
Art. 43. The reservation made for participation in an event gives rise to an action between the parties.
(1) The User can purchase from www.artstage.shop a "Gift Voucher" to provide (donate) to a third party - User.
(2) The gift voucher is on paper and is sent to an address specified by the User, at the expense of the User.
(3) In order to issue the voucher, it is necessary to provide the following data: three names, telephone and e-mail of the User (the person who purchased the voucher) and the User (the person in whose favor the voucher is issued), as well as the number of purchased tickets.
(4) One voucher can be used to purchase from 1 to 14 tickets for one art event.
(5) The user of the voucher is obliged to make an advance reservation for the selected art event from the ARTstage program at telephone number +359 887 855 207 or at e-mail: office@artstage.shop
(6) The user of the voucher, when visiting an art event of his choice, receives a personalized certificate issued by ARTstage for demonstrated talent in art and creativity. No certificates are issued to the User's companions.
(7) The person in actual (physical) possession of the voucher is considered its User. The merchant is not responsible for the use of the voucher by a person who is different from the User entered in the voucher. Immediately before the start of the art event, the User identifies himself as such to the Merchant by physically presenting the voucher.
(8) The voucher cannot be used by the companions without the presence of the User at the art event.
(9) The user cannot cancel a reservation made for an art event when the voucher is issued for more than two tickets. When the voucher is issued for less than two or for two tickets, the User can cancel a reservation made for an event no more than once.
(10) The voucher is valid for up to 6 (six) months from the date of issue.
Art. 44. Impossibility of holding an art event on the date specified in the calendar
(1). In the event that the Merchant cannot provide a service that has been previously announced to take place in the Website calendar and for which the User has made a Reservation for participation in an event and the reservation is confirmed, the Merchant will contact the User on the contact phone number specified by him and/or to the e-mail address indicated by him as soon as possible to inform him of the new date on which he will provide the service.
(2). The Merchant guarantees a reserved place to the User for the new announced date of provision of the service.
(3). In the event that the User refuses to use the service on the proposed new date of provision, the Merchant refunds the value of the reservation made for participation in the User's event. Depending on the method of payment, the Merchant refunds the value of the reservation made: by bank transfer or in cash. Refunds are made within 14 (fourteen) days from the date of receipt of an email from the User, with which he gives his express consent to the refund by bank transfer or in cash, and the User is obliged to send to the email address office@ artstage.shop information on a bank account (in BGN) to which the refund of paid funds will be made, and the bank transfer fee will be deducted from the amount paid, according to the effective tariff of the beneficiary bank (of the Merchant). Funds are refunded within 14 (fourteen) days from the date of receipt of an email from the User containing the bank transfer details.
(4) The User has the right to transfer his participation in the art event to a third party by providing him with a confirmation of successful payment issued by the Operator's system on paper or electronic media, in this case the amount paid by the User for a participation reservation in an event is not refundable by the Merchant. In this case, the User must notify the Merchant by e-mail of the ceded participation.
Art. 45. Copyright and restrictions related thereto
ARTstage entitles Users to use all services provided on the Site only for personal needs with non-commercial purposes, provided that the copyrights of ARTstage or third parties related directly or indirectly to the materials on the Site are not violated. The materials on this Site may not be modified in any way, nor may they be copied, publicly distributed or given away for any public or commercial purpose. The use of materials published on this Internet Site on other sites is prohibited.
The materials on this Site are protected by copyright law and any unauthorized use may be a violation of copyright, trademark or other laws.
ARTstage reserves the right to transfer the rights to publish materials and any parts of the information on the Site to third parties, subject to an additional contract, regulating the rights and obligations, in writing between ARTstage and the person publishing the information.
When purchasing a product that is the subject of copyright and/or patent rights, ARTstage does not grant any additional rights for use and distribution, except for the expressly mentioned rights and/or licenses from the manufacturer/distributor of the product.
Available Software that is accessible through posted links from this Site is copyrighted and owned by the respective manufacturers and/or their distributors and partners. Before using the software, read the terms of use set by its owners.
By publishing information on the Site, the user declares that he is the holder of the copyright and grants ARTstage the right to distribute it on the site pages, as well as in other materials related to ARTstage, free of charge.
All goods and services offered by ARTstage, protected by the law of Copyright and its related rights are offered in their original form, packaging and media without any influence on the part of ARTstage and according to the licenses and distribution rights granted by the manufacturers and/or their distributors for Bulgaria.
Art. 46. Additional provisions
(1). The Merchant is responsible for the performance of the contract with the User, for the provision of the service, the subject of the transaction and the related service, as well as for the resolution of disputes.
(2). Telephone and e-mail address for Users that can be used to resolve disputes: 0887 855 207, office@artstage.shop
(3). If you have further questions about the order and delivery, you can contact us by phone or email: 0887 855 207, office@artstage.shop
